Membership Coordinator Job Description
Purpose: The Woman’s Club, based in the heart of Richmond, Virginia, educates, inspires, and engages today’s women by offering exposure to new ideas and new people. Founded in 1894, the Club has been committed to downtown Richmond for over 125 years. We seek to educate, inspire, and engage our members with programs and content from worlds beyond our own because we know that an open mind is a fulfilled mind. No matter our viewpoints, no matter our backgrounds, we all have a voice. And more importantly, we all have a place at The Woman’s Club.
The Membership Coordinator works with the Executive Director, Membership Committee and Program Committee to ensure a quality member and program experience. The Membership Coordinator maintains a variety of records and schedules that allow for the professional management of the membership program, including member files and renewals, as well as programs for the membership.
The Membership Coordinator is a multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist other staff and members by providing professional and polite assistance via phone, mail, and email, and generally being a helpful and positive presence in the organizations.
This position reports to the Executive Director, and is full time.
Duties including but not limited to the following:
- Maintain member records and all relevant files, including membership communications, yearbook and nametag orders, event registrations, and other documents as needed.
- Work with the Executive Director to coordinate the Club speaker series and Club events, including assisting and managing volunteers, program committee, special events committee, and vendors and community partners.
- Support the Membership Committee to maintain a diverse recruitment pipeline and serve as primary contact for potential and new members.
- Review and provide membership information and materials to members and potential members – including but not limited to dues mailings, membership applications, yearbook orders, and other information as necessary.
- Communicate pertinent membership information to staff and committees as needed. Work cross-functionally to promote member participation in Club and Foundation events.
- Maintain and update membership and Club information on website, social media, and other locations.
- Work with Club and Foundation staff to support events, both on-site and off-site throughout the Club season.
- Serve as an outgoing and friendly point of contact for potential members and guests/visitors; promote membership whenever possible.
- Other duties as assigned by the Executive Director.
Qualifications:
- Two+ years of working experience in an organization providing quality customer service
- Effective oral and written communication skills, planning and organizational skills
- Positive and professional attitude, ability to be outgoing and take initiative
- Ability to multi-task and prioritize, manage and execute requests from committees and others
- Able to work comfortably with other staff as part of a team
- Excellent computer skills, including knowledge of MS Office
- Attention to detail
Salary and Benefits:
- Salary commensurate with experience
- Competitive benefits package, including health care and 401K
- Paid time off between Christmas Day and New Years’ Day
- Federal Fair Labor Standards Act Status: Non- exempt
Apply by submitting your cover letter and resume to with Membership Coordinator as the Subject line.